The Support Assistant is an essential role that serves as the first point of contact for work orders received from the Wisconsin Department of Corrections. This position will work with Installers, clients, and probation agents to ensure work orders are being fulfilled within the required timeframe. Upon receipt of the work orders, this position is responsible for assigning the order to an Installer based on their geographic location and timeframe. This position works closely with Installers across the state by assisting with basic troubleshooting of various electronic monitoring devices and with any service-related questions. The Support Assistant will occasionally handle installations and other maintenance-related requests with clients.

Competencies:

• Organized, attention to detail, ability to multi-task, work independently
• Demonstrated ability to work well with individuals from diverse economic, racial, and ethnic backgrounds
• Ability to exercise good judgment
• Ability to work well with individuals from diverse economic, racial, and ethnic backgrounds and LGBTQ+ identities
• Ability to learn technical requirements of installation/retrieval/troubleshooting of each electronic monitoring device
• Working knowledge of Microsoft Office (including Outlook, Word, and Excel)
• Ability to communicate professionally & accurately, both orally and written

Requirements:

• High school diploma, Bachelor’s degree preferred
• Experience and/or education in Criminal Justice, Social Work, or related Human Service field preferred
• Willingness to work a flexible schedule as this role requires evening and weekend availability
• Valid driver’s license and automobile with insurance
• Pass a pre-employment (and ongoing, as required) background check
• Ascribe to & champion The Difference Principles